Art |
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| Q: | What art file formats do you accept? back to top |
| A: | Please send a high resolution jpg, png, or gif file. If you have a .psd or a vector file please flatten image and save as one of the above file types. Images of at least 300 dpi are recommended. However, if you are unsure as to the resolution of your image, an easy way of knowing how well it will print is to zoom in on the image on your computer monitor to the approximate size it will print on the shirt. If the image is fuzzy, it will be fuzzy when printed. If the image is still crisp and clear it should be fine for printing. |
| Q: | Will my shirt image be as clear as my photograph or printout? back to top |
| A: | No. Process printing on textiles is of a lower resolution
than ink on paper. While the color and image quality are very good,
they are not as crisp or detailed as a
photograph.
Refunds are not given because an image on a shirt doesn't equal the print quality of a photo. |
| Q: | My art skills are lacking, can you help? back to top |
| A: | A member of our Art Staff
will review all work submitted for printing. If needed, changes
will be recommended. If you are having trouble working out your
design, our Art Staff will be happy to guide you through the
process.
See FAQ "Do you charge for artwork?" for more detailed information. |
| Q: | Do you charge for artwork? back to top |
| A: | TampaShirt.com
allows you to do your own designing, so there is no artwork charge for
work done on the online designer. Please see tutorial section for assistance if needed.
Uploaded art must be high resolution (300 dpi). Our art
dept. can work with art of lower resolution, but recreating art will incur a seperate charge, billed at $25.00 per half hour. |
General |
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| Q: | Do you offer embroidery? back to top |
| A: | No, embroidery is not something we offer at this time. |
| Q: | What are your business hours? back to top |
| A: | Our business hours are: Monday thru Friday 8:00am to 5:30pm EST |
| Q: | What guarantee does your company offer? back to top |
| A: | Our guarantee: your product will look like what you designed online and be without material flaw, or we will refund your money. If a refund is in order, you will need to contact us within 24 hours of receiving your product. REMEMBER: In the event changes in a design are necessary, due dates may have to be moved forward. Rush charges will not be refunded if a Rush delivery is not met due to design changes. Please note: printing on textiles does not look exactly like art printed on paper. See FAQ: "Will my shirt image be as clear as my photograph or printout?" |
| Q: | What is the least expensive shirt? back to top |
| A: | The least expensive t-shirt would be a white shirt with a 1-color design. Pricing is based on the following factors:
To keep costs low we recommend
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| Q: | What are the quantity price breaks? back to top |
| A: | Discounts are given at each of the following quantities. There is NO MINIMUM to order:
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| Q: | Do you charge sales tax? back to top |
| A: | Sales tax is charged only on orders shipped to a Florida address. |
| Q: | What happens when I save a design? back to top |
| A: | A
saved design can be accessed via Customer Login and can have changes
made to it. Saving your design does not obligate you in any way.
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| Q: | What types of textiles do you offer? back to top |
| A: | Most
of our t-shirts, sweatshirts, etc are offered in 100% cotton and 50/50
cotton/polyester blend. Not all colors are offered in both types
of material. Heathered colors that are listed under 100% cotton
are blends ranging from 90% to 99% cotton.
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Ordering |
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| Q: | What forms of payment do you accept? back to top |
| A: | Online
payment is handled through Paypal, which accepts Visa, Mastercard, Discover, and American Express. You may also make payment
over the phone using Visa or MasterCard. Orders are processed securely using Secure Socket Layer
Technology. Purchase Orders (P.O.'s) are accepted but are
reserved for qualified organizations such as schools, government
agencies and large corporations. Purchase Orders must be verified
and therefore can only be placed by phone. |
| Q: | Can I purchase multiple items with the same imprint? back to top |
| A: | Yes. For example both red long sleeve t-shirts and black
sweatshirts could be ordered with the same white imprint.
If you wanted a different ink color on each type of textile, that woud be consider a different order and would be charged according to the quantities of each type of textile/ink color combination.
NOTE: To receive quantity discounts for the total order (e.g.
12 of one type of textile and 12 of a different type would receive
pricing for 24), you will need to save your design and then call
Customer Support to place your order.
If your shirts have different images (artwork or text) then they would need to be ordered separately. |
| Q: | What is the minimum number of shirts I can order? back to top |
| A: | There is NO MINIMUM!
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| Q: | Do you allow changes to an order? back to top |
| A: | Once placed, an order is final and can not be changed. This policy exists because of workflow issues involving textile stock, screen supplies, and scheduling press time. Please make sure your order is exactly the way you want it before ordering. |
| Q: | What are the quantity price breaks? back to top |
| A: | Discounts are given at each of the following quantities: 3, 7, 11, 16, 24, 36, 60, 120, 250, 500, 750, 1000.
There is NO MINIMUM to order.
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| Q: | Can I add different designs to the same order? back to top |
| A: | No. Each design makes up a separate order.
You may put a single design onto different types of textiles and
use different colors of ink all within the same order. If you do this,
you will need to place your order over the phone to receive quantity
pricing. See FAQ "Can I purchase multiple items with the same imprint?"
for details. |
| Q: | Can I cancel my order? back to top |
| A: | No. Cancellations are not allowed due to the
speed with which work begins. Work concerning screens, artwork, and
textiles begins upon placement of an order. Once placed, an order is final. |
Printing |
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| Q: | What are the printing areas and sizes? back to top |
| A: | DIRECT TO GARMENT: Maximum 12" wide by 18" or 17" wide by 11.5" long. SCREEN PRINTING: Adult Full Front or Full Back: maximum 14" wide by 13" tall. Ladies and Youth Full Front or Full Back: maximum 11" wide by 12" tall. Left or Right Chest (pocket area): maximum 4" wide by 4" tall. If you have special requirements regarding imagesize, you can leave instructions in the Design Notes section of the Save Design screen. See "Can I print outside the boundary box?" for other locations. |
| Q: | How many colors can you print? back to top |
| A: | Direct to Garment: Has full color printing capability. Designs can range from 1 color prints to full color photos. Screen Printing: The maximum number of colors available for spot color designs is six. We also do process printing, which allows a full spectrum of colors. This, however, is reserved for large quantity jobs. |
| Q: | Can I print outside the boundary box? back to top |
| A: | Direct to Garment: Printing outside to boundary box is acceptable. However the print cannot exceed 11.5" X 17" as specified under "What are print areas and sizes?" Also note that pinpointing print locations is not possible, we will replicate the location as closely as possible, but do not guarantee perfect placement. Screen Printing: Printing outside the boundary box is not possible. Sleeve prints are possible, but not via the online designer. Please call us when placing your order to arrange printing on a sleeve. |
| Q: | How are names and numbers printed? back to top |
| A: |
Names and numbers are cut from vinyl and heat pressed onto your
shirt. Vinyl letters and numbers are the industry standard for
teams/groups that require a variety of individual names/numbers for
their order. Orders for names and numbers must be placed via phone and have a minimum of 20 total shirts per order. |
Shipping |
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| Q: | How does your company ship? back to top |
| A: | We ship via UPS for quantity orders and via USPO for single shirt orders. All orders are shipped out of Tampa, FL. You can check the companies respective website for shipping times. NOTE: We are not responsible for delays in delivery by UPS or the USPO for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS or the USPO does not meet their delivery responsibilities. Orders shipped to APO/FPO addresses go via the U.S. Post Office. We track shipping up to the APO/FPO address. After that, all responsibility for delivery and tracking is transferred to the military. We are not responsible for, and have no way of tracking packages once they are in the APO/FPO system. |
| Q: | What is the delivery time? back to top |
| A: | All orders are shipped out of our offices within 10 business days. If there are problems or questions with your order, incomplete information, an art recommendation, etc., we will contact you by e-mail. We will *not* be able to continue production until you respond. Please do so promptly, since this could cause a delay in your order. Delivery times to Alaska, Hawaii, or Canada vary. Please check with UPS and/or the USPO for exact delivery times to your address. NOTE: We are not responsible for delays in delivery by UPS or the USPO for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS or the USPO does not meet their delivery responsibilities. |
